Frequently Asked Questions
Everything you need to know about your La Jetée beauty experience.
Are La Jetée products cruelty-free?
Yes, we are committed to ethical beauty. All La Jetée products are 100% cruelty-free and never tested on animals.
How can I track my order?
Once your order is dispatched, you will receive an email with a unique tracking number and a link to monitor your shipment's progress in real-time.
What is your return policy?
We offer a 30-day return policy for unopened and unused items in their original packaging. Please contact our support team to initiate a return request.
Do you offer international shipping?
We currently ship to over 50 countries worldwide. Shipping costs and delivery times vary by location and are calculated at checkout.
Are your skincare products suitable for sensitive skin?
Most of our range is formulated with gentle, dermatologically-tested ingredients. We recommend checking the full ingredient list on each product page or performing a patch test before full application.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout.